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Customer Service

Returns Policy
If you are unhappy with your purchase you can return an item to us.Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered.
It must be in its original condition and returned to us at our address shown above.
Please call us or email us for a Returns Number.We recommend that you receive a proof of posting or send it by recorded delivery.
We will issue a full refund.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or if the item is damaged or defective and therefore postage and packaging charges are not refundable.
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective.
We will give you a Returns Number and discuss arrangements for rectifying the problem.
We will refund the delivery charges incurred in returning the item to us.
We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.
Payment methods:
- Payment on delivery (within Greece only)
- Credit cards
- Paypal
- Deposit into our bank account
          Bank Account Beneficiary: Petros Kaparos
          Piraeus Bank: 5712-012655-299
          IBAN: GR38 0172 7120 0057 1201 2655 299
          National Bank: 455 617 086 - 24
          IBAN: GR97 0110 4550 0000 4556 1708 624
          Alpha Bank: 629 - 002101 - 000 952
          IBAN: GR97 0140 6290 6290 0210 1000 952
          Send a copy of the deposit receipt to bitosalt@otenet.gr
Delivery Methods
- Courier (2-3 working days)- Transfer company (2-3working days)
Postage Rates
- Courier 
For orders worth over 100 €, free shipping for the whole of Greece.
For orders of less than 100 €, the shipping cost is 4 € for the whole of Greece.
If you are ordering from outside Greece, please contact us for shipping prices. 
Transfer Company
This kind of delivery method is suitable for larger products.
The transfer cost in this case varies from 20 – 50 €, depending on the weight and size of the product and the destination.
Customer should pay the full amount charged before the shipping day.
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